Customer Services Assistant – Flooring Concepts – Clerkenwell, London

A fantastic opportunity has arisen for a hard working, motivated and personable individual to join our fast growing company.

Flooring Concepts are the UK partner of Bolon; a pioneering Swedish woven-vinyl flooring brand.

This role offers diversity, daily key responsibilities will be:

answering the phones
processing customers orders
checking stock/reservations with Bolon
placing purchase orders with Bolon
raising VAT Invoices
monitoring deliveries within the UK
updating order processing and CRM database
holiday cover for sales support and showroom – sending samples and quotations and assisting with clients in the showroom
assisting the customer services manager with adhoc tasks as required

We are looking for an enthusiastic, well presented, trustworthy person who takes pride in their work and has an excellent eye for detail in their written communication. Proven customer services experience is essential and excellent telephone skills are required. The candidate will also need to have good IT and numeracy skills.

How to apply

To apply please email your CV and covering letter to the customer services manager, Carol Duncan at

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