Windows Virtual Desktop Infrastructure and Robotics SME – Maersk Line – Maidenhead

Maersk Line, the global containerised division of the A.P. Moller – Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company in the world. Maersk Line offers a competitive salary and good benefits package (details based on working location).

We offer
Maersk Line has embarked on a transformation journey, focusing on a long-term strategy to remain best in class in an industry that is increasingly volatile. At the very core of this strategy lies IT. Viewed as a significant enabler of our company strategy, IT is an area where our top management has made and will continue to make increasing investments in. In Maersk Line IT, we actively engage the business and deliver its needs while undergoing our own transformation. We aim to be a world-class professional IT organisation that delivers business value through automation, standardisation, increased forecasting capabilities and proactive handling of the market. These are levers that our leadership rely on to maintain a strong and stable presence in the market. We further aim to establish one global platform on which we effectively build systems that allow us to differentiate from our competitors in the market.

Key responsibilities
 Be an active participant of a work-group with the need for specialised knowledge regarding Windows OS and largescale management of Windows 7 and Windows 10 environments.
 Become familiar and maintain familiarity with the VDI technologies in use as well as scripts and templates used to build and manage new VMs including the gold image.
 Assist/Support troubleshooting and 3rd line support activities
 Familiar with appropriate security products that protect your technologies from threats.
 Ensure appropriate knowledge and documentation exists for your subject matter technology and Maersk processes within the appropriate operational teams.
 Understanding, articulating, and implementing best practices within area of expertise
 Present and promote the relevant architecture and strategies within the wider IT community
 Cultivating and maintaining effective working relationships with a variety of stakeholders, including end-users, change/incident managers, engineers, and senior staff members
 Actively participate in multiple work-groups at one time, supporting internal stakeholders and contributing to projects whilst disseminating appropriate levels of information across all levels of the organisation
 Develop and maintain automation scripts for regular operational activities
 Ensure monitoring, patching and backup for is in place in line with the service catalogue and any exceptions are actively managed.
 Contribute to continual service improvement by challenging, reviewing, updating and creating processes and procedures (where non-existent) in order to drive operational excellence.
 The SME will be responsible for service and operational improvements as well as act as a technical escalation for the Vendor and Service Owner.

We are looking for
Working alongside the Digital Automation Service Owner, the Robotics & VDI SME is the lead technical authority within the IT SOE/Digital Automation team. The successful candidate will support the wider operational teams in the evolution and support of our VMWare ESXi based high density Windows 7 & Windows 10 VDI service used by our software robots along with the software platforms Maersk use (Automation Anywhere and BluePrism) to manage our robots from. You will have a counterpart who will perform a similar function for all the ESXi infrastructure which shall predominately be based on the IBM softlayer public cloud. Our robotics platform increases the efficiencies of our staff within our commercial, financial and operational teams through delivering substantial automation of otherwise manual processes.
The SME will be responsible for service and operational improvements of the robotics software platform as well as ensuring the knowledge of our estate is documented and wider incident, problem, change etc. processes are known and followed by the operational teams. Most of the operational activities will occur within the offshore teams of engineers however in your role as SME will remain a technical escalation point for vendors, the operations team and the Service Owner.
This person will be responsible for keeping abreast of the industry developments, keeping the Service Owner and operational teams updated.
As an internal service provider, Maersk IT Support and Engineering teams also manage new requests from its customers. The solutioning of such requests will be performed by the Architects who will work collaboratively with the SME to ensure appropriate solutions are built, costed appropriately and that non functional requirements are taken into account to ensure the long term supportability of the platform.

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